Complimentary Ground Shipping on Any Order
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Complimentary Ground Shipping on Any Order

Customer Support

Order Status

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 855-655-8976 or by using the "Help" form located on all store pages.

Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.

Shipping & Delivery

Orders will be processed and shipped within 2-3 business days from date order is placed and approved. You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Int'l orders must clear import/export regulations which could add to the shipping time of an order. Please note that we do not ship to PO Boxes or APO/FPO addresses at this time.

Orders are shipped via the method chosen at the time the order was placed. We currently offer 3 shipping methods for Domestic orders: Ground Shipping (UPS), 2-Day Shipping (FedEx) and Overnight Shipping (FedEx). For Int'l orders, we use FedEx and UPS. All shipping methods are based on date order is shipped, not placed.

We currently ship to the following countries: 

American Samoa • Antigua and Barbuda • Argentina • Armenia • Aruba • Australia • Austria • Bahamas • Barbados • Belgium • Belize • Bermuda • Bolivia, Plurinational State of • Bosnia and Herzegovina • Brazil • Bulgaria • Canada • Cayman Islands • Chile • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dominica • Dominican Republic • Ecuador • El Salvador • Estonia • Fiji • Finland • France • Germany • Gibraltar • Greece • Greenland • Grenada • Guadeloupe • Guam • Guatemala • Haiti • Holy See (Vatican City State) • Hong Kong • Hungary • Iceland • India • Ireland • Israel • Italy • Jamaica • Japan • Korea, Republic of • Martinique • Mexico • Monaco • Netherlands • Netherlands Antilles • New Zealand • Nicaragua • Norway • Panama • Paraguay • Peru • Philippines • Poland • Portugal • Romania • Saint Kitts and Nevis • Saint Lucia • Saint Vincent and the Grenadines • Singapore • Slovakia • Slovenia • Spain • Sweden • Switzerland • Taiwan, Province of China • Thailand • Trinidad and Tobago • Turkey • Turks and Caicos Islands • United Arab Emirates • United Kingdom • Uruguay • Venezuela, Bolivarian Republic of • Virgin Islands, British • Virgin Islands, U.S.

*Please note that all International shipments are sent DDU. All duties and taxes and brokerage fees shall be borne the purchaser.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

Return Policy

Effective Date: October 2011

Black Halo will accept returns** for items purchased on the BlackHalo.com store within 21 days from Receipt date. All returns must be received back within 10 days from Receipt date for a refund back to the original form of payment. Returns received after 10 days but within 21 days from Receipt date will be offered an exchange or store credit only. Returns received after 21 days from Receipt date will not be accepted. Please note that shipping charges are non-refundable.

International returns. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.

You can request your RMA # and review our complete Return Policy by clicking here.

Refusals

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Branded Online and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.

International refusals. The customer is responsible for all duties or taxes. If you refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Cancellations

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by using the "Help" form located on all store pages or call 855-655-8976 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.

Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by using the "Help" form located on all store pages or call 855-655-8976. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.

Pricing, Payment & Refunds

All prices are displayed in US Dollars. International orders will be billed at the then current currency conversion rates. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.

Updating Account Information

If you are a registered customer, you can easily update your information by logging into your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Account Information” or “Address Book” link to update your account information.

Customer Support Holiday Schedule

Our Customer Service Dept. will be closed on the following observed Holidays in 2013:

New Year's (observed) - Jan 1
President’s Day - Feb 18
Memorial Day - May 27
Independence Day - July 4 & 5
Labor Day - Sept 2
Thanksgiving - Nov 28
Day After Thanksgiving - Nov 29
Christmas Eve - Dec 24
Christmas (observed) - Dec 25