Orders & Shipping

 All orders purchased on Black Friday or Cyber Monday are Final Sale and uneligible for return.

If you are a registered customer, you can access your order status by logging into your account.  You can access your account here as well as the "My Account" link located at the bottom of each page. Once you have accessed your accessed your account, you can clink on the "My Orders" link for order status and history.

 

If you are not a registered user, you can contact Customer Care at [email protected]  Our hours of operation are Monday through Friday 8:30am-5:00pm PST, excluding all national holidays.

 

Orders are processed pending item availability and payment verification. BlackHalo.com will contact you if there are any issues with your order.

 

Please note: Once and order has been placed, if cannot be modified or cancelled. 

If you are not a registered user, you can contact Customer Care at [email protected]  Our hours of operation are Monday through Friday 8:30am-5:00pm PST, excluding all national holidays.

 

BlackHalo.com does not process or ship orders on National Holidays, Saturday or Sunday and these days are not included in delivery time.

 

Orders placed with approved payment Monday - Friday before 12pm PST will begin processing that day and ship within 1-2 business days.

 

Orders placed with approved payment Monday - Friday after 12pm PST will begin processing the next business day and ship within 1-2 business days.

 

Orders placed on Friday after 12pm PST or on Saturday and Sunday will begin processing on the following Monday and/or next business day.

 

Please note that we do not ship to PO Boxes.

If you are not a registered user, you can contact Customer Care at [email protected]  Our hours of operation are Monday through Friday 8:30am-5:00pm PST, excluding all national holidays.

 

For International orders, BlackHalo.com has partnered with a trusted third-party company GlobalShopex to fulfill orders.  Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. Countries listed in the drop-down menu qualify for international shipping.

 

BlackHalo.com does not process or ship orders on National Holidays, Saturday or Sunday and these days are not included in delivery time.

 

Orders placed with approved payment Monday - Friday before 12pm PST will begin processing that day and ship within 1-2 business days.

 

Orders placed with approved payment Monday - Friday after 12pm PST will begin processing the next business day and ship within 1-2 business days.

 

Orders placed on Friday after 12pm PST or on Saturday and Sunday will begin processing on the following Monday and/or next business day.

 

International orders must clear import/export regulations which could add to the shipping time of an order.

 

Please note that we do not ship to PO Boxes.

 

If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

 

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