Orders & Shipping
Orders & Shipping
Orders are processed and delivered Monday - Friday, excluding national holidays. Please allow up to 48 hours for order processing. Orders placed by 12:00 noon PST will be processed and shipped the same day.
Orders placed after 12:00 noon PST will be processed and shipped the following business day. Unfortunately, we cannot be responsible for unanticipated freight carrier delays.
Domestic Shipping & Delivery
Shipping rates vary by zip code and are calculated at checkout.
• UPS Ground (4 - 5 Business Days)
• UPS 3 Day
• UPS 2 Day
• UPS Overnight
Orders must be placed before 12:00 noon PST Monday - Friday in order to received same day processing for expedited orders.
Please note that we do not ship nor deliver on Saturdays, Sundays and National Holidays.
If you would like to request a Saturday delivery, please contact our Customer Care department.
Our warehouse is located in Los Angeles, CA.
International Shipping & Delivery
Black Halo Has Partnered With Our Partner, International Checkout, To Fulfill International Orders. Simply Put The Items You Wish To Purchase In Our Shopping Cart And Choose The "International Checkout" Option. You Will Complete You Order On The Secure International Checkout Page. You May Pay By Credit Card, PayPal Or Bank Transfer. International Checkout Will Process Your Order, Including Billing, Shipping And Customer Service. Once You Place Your Order, Please Direct All Inquires To International Checkout At Support@Internationalcheckout.Com.
Which countries do you ship to?
International Shipping Is Currently Available WORLDWIDE From Black Halo. Our Third Party Vendor, International Checkout, Will Ship To All Destinations Around The World Including APO/FPO Addresses.
Refusal Of Delivery
Refused deliveries will be returned to our warehouse and the customer will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
APO/FPO PO Box Shipping
Unfortunately, we are unable to ship to APO/FPO or PO Box addresses at this time.
Changing or Cancelling Orders
You may cancel your order within 60 minutes of submitting it by contacting our Customer Care Department at CustomerCare@blackhalo.com or call 833-338-3270. Or chat us during business hours using the chat widget in the bottom right corner of your screen.
We are unable to make changes to an order once submitted.