Our Approach to Returns

Every Black Halo piece is designed, cut and sewn by hand in Los Angeles. That closeness to the process is what lets us stand behind the quality of every garment we make, and it's also what shapes how we think about returns.

When a piece comes back to us, it comes back to the same city, and the same standard of care, it shipped from. We inspect every return the way we inspect every piece before it ships — closely, and with respect for the craft that went into it.

We've built this policy around that same care: clear options when something doesn't work out, a straightforward process, and a commitment to treating your time and your purchase with care.

What We Offer

Store Credit & Exchanges

Store credit and exchanges are always free from any restocking fee — and as a thank-you for shopping with credit, we add a $50 bonus, redeemable at check out, to any store credit issued.

Prefer a different size or style? Exchanges are always free from restocking fees.  
If you return that exchanged item(s) later for a refund, the standard restocking fee will apply.

Refunds

If you'd prefer a refund to your original form of payment, that option is available — a $10 restocking fee will be deducted from the refund amount. This fee does not apply to store credit or exchanges.

Damaged or Defective Items

Every piece is inspected before it leaves our warehouse. If your order arrives damaged or with a manufacturing defect, please email us at customercare@blackhalo.com within 2 days of delivery. We'll review the issue and arrange a replacement, subject to availability.

Checkout+: Shop With Confidence

Shop with confidence, knowing your purchases are protected every step of the way.

• Free unlimited returns and exchanges — Checkout+ covers the cost of your return shipping label, so you're never out of pocket to send something back.
• Easy return portal — skip the back-and-forth and submit your return in a few clicks.
• To avoid the $10 restocking fee, select exchange or store credit (rather than refund) when processing your return.

Checkout+ is an optional add-on selected at checkout. Without it, return shipping labels are not provided free of charge, and return shipping costs are the customer's responsibility.

Please note: Checkout+ covers the cost of return shipping — it does not extend our return window. All returns, whether or not Checkout+ was purchased, must still be initiated and received within 14 days of delivery.

Return Requirements

We ask that you return each piece with the same care it was made with. To be eligible, all of the following must be met:

• Returns must be initiated and received by us within 14 days of receiving your package.
• The branded security ribbon must be fully intact as received with your shipment. — items without the security ribbon will not be accepted.
• Items must be unworn, unwashed, unaltered, and free of makeup, deodorant marks, pet hair, odors, stains, or any other signs of use.
• All original tags must be attached — items without tags will not be accepted.
• Original packaging and hangers must be included to receive a full refund or store credit.
• Items marked Final Sale cannot be returned, exchanged, or refunded.
• We're unable to process returns for Black Halo items purchased through third-party retailers (Saks, Nordstrom, Anthropologie, etc.) — please return those directly to the retailer.

We inspect every return with the same care we apply before a piece ships. Garments that arrive with rips, tears, snags, stains, alterations, or missing tags will not be eligible for refund or exchange.  We reserve the right to decline returns that don't meet all return requirements.

How to Return, Step by Step

1. Start your return Visit the Black Halo Returns Portal and enter your order number and shipping zip code.

2. Choose your resolution Follow the prompts to select a refund, exchange, or store credit. If you added Checkout+ at checkout, your return shipping label is free; otherwise, return shipping is at your own expense.

3. Pack it up Affix the label to the original packaging, with the item(s) and all original tags and hangers inside.

4. Ship it back Drop the package at your nearest UPS/ Fedex store within 7 days of printing your label. Your return must arrive at our warehouse within the 14-day return window.

5. Inspection & processing Once your return arrives, our team inspects it against the requirements above.

• Store credit will be issued as soon as your return is scanned back into our warehouse.
• Exchanges are processed upon complete and approved inspection.
• Refunds are processed within 3–5 business days of passing quality control inspection.

Gifts With Purchase

Gifts with purchase cannot be returned for monetary value or exchanged for another item. If you're returning your entire order for a refund, we ask that you include the gift with purchase in your return.

International Returns

International customers may return items using any trackable shipping method, at their own expense — we recommend UPS. Please email your tracking information to customercare@blackhalo.com so we can watch for your package. Packages must be sent back prepaid, including any duties, to:

Black Halo
Attn: Website Returns
648 Mateo Street
Los Angeles, CA 90021

Right of Withdrawal (EU Customers)

Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 14 days of receipt, without providing a reason. To exercise this right, start your withdrawal here.

Per Article 14(1) of Directive 2011/83/EU, return shipping costs are the customer's responsibility; a prepaid label is available through our withdrawal portal, and its cost will be deducted from your refund. Refunds are issued within 14 days of receiving notice of your cancellation, or once we've received the goods (or proof of shipment) — whichever is later. As set forth in Article 16 of the Directive, this right does not apply to digital products, perishable goods, sealed personal hygiene products, or personalized items.

Our Commitment to Fairness

This policy is built on mutual respect. The vast majority of our customers use it in good faith, and we want to keep it that way. We review purchase and return history across accounts, and we reserve the right to limit, decline, or modify return privileges — or deactivate an account — where we identify unusual or excessive returns activity. If a return is declined, we'll always explain why and work with you toward a fair resolution.

Questions about your return? Reach us anytime at customercare@blackhalo.com.

Shipping Policy

Every Black Halo order ships from our warehouse in Los Angeles, CA. We handle fulfillment ourselves, so we can keep a close eye on your order from the moment it's received to the moment it leaves our warehouse.

Free shipping on all U.S. orders over $375.

Orders are processed and shipped Monday–Friday, excluding national holidays. Please allow up to 72 hours for processing, unless expedited shipping was selected.

• Expedited orders must be placed before 12:00 PM PST, Monday–Friday, to receive same-day processing.
• Overnight orders placed after 12:00 PM PST on a Friday may not arrive until the following Monday.
• All other orders process within 24–72 hours.

We Do Not ship or deliver orders on Saturdays, Sundays, or national holidays. If you'd like to request a Saturday delivery, email our Customer Care team at customercare@blackhalo.com and we'll do our best to accommodate your request. While we take care in getting every order out on time, we're not able to be responsible for delays caused by the freight carrier once a package leaves our warehouse.

International Shipping & Delivery

We currently ship worldwide. International orders can take up to 3 weeks to arrive. Taxes and duties are typically collected at checkout, though in some cases they may be collected upon delivery.

Changing or Cancelling Orders 

We're happy to help where we can — email customercare@blackhalo.com as soon as possible and we'll do our best to accommodate a change or cancellation. Once an order has been processed and is ready for shipment, we're unable to cancel or make changes to it.